Exchange and Returns
RETURNS AND REFUNDS
• You can return an item within 14 days from delivery.
• You need to contact us at email@example.com to authorize your return.
• Accepted returns can only be credited to the original payment method.
• Original shipping charges will not be refunded.
• If you would like to exchange sizes, all you need to do is return your original order and send a request for the size that you need.
• Exchange items are sent within 5 days from the return delivery.
HOW TO RETURN AN ITEM
• For reasons related to customs, goods cannot be returned from a different country from that to which they were delivered.
• All items must be sent back to the designer’s atelier in the original packaging provided.
• Where provided, any branded packaging such as dust bags and clothing tags should be included in your return.
• All items should be returned unmarked, unworn and in the original and undamaged packaging.
• Items must not be soiled.
• Due to hygiene and health regulations we are unable to accept returns and exchanges of some lingerie and swimwear items. Please refer to the Return Policy of the particular item.
• You cannot return items that have been made to order or customized for you.
You can address all your questions and queries to our customer service team. Please contact us with any questions at firstname.lastname@example.org and we will be happy to assist.